We went to the Cooperativa the saturday 14th, me and some other girls made a capacitation about "Customer Service" this was my first day in the cooperativa, i felt very excited for been there and help them to strengthen the concepts that they already had but we made a good work and everybody was happy.
In this workshop we made some dynamic games that involves them and learn about how to treat a client and also make a great connection with us, we explain them all about service and clients so that they could understand a little bit more about their business and have better treatment with their internal and external customer, the socias were really excited it with this job they really enjoy it and learn a lot, then we prepare some snacks for them and the capacitation was over.
For me was something good to be able to train these people and share some time with them getting to know each other and at the end i felt satisfaction for what we had done.
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Jenny - Sounds great. Did they do role-plays? Having them do what you are teaching can be a very powerful learning tool. How many hours did the training take? What will you do next?
ResponderEliminaryes we do role plays with them, and the train last like 3hours i think, and our next capacitation will be english class!! so we hope they like it
ResponderEliminarjenny! we did a good job, I'm sure they like a lot, now they have clear the difference between internal and external customer .. and also know they now how to treat their customers! go ahead! we still have more Saturdays and we will teach you a lot!
ResponderEliminarJenny, who are doing a great work with the others girls, the next saturdays we are gonna give them importants topics that will help to improve their businessess.
ResponderEliminaryou are helping them to improve their businesses that´s amazing. nice work!...but how do you do that? they read something or just give them tips?
ResponderEliminar